Refund and Returns Policy

You have the right to cancel your contract within 14 working days of the delivery of your goods. If you wish to do this, please contact us by email, sales@internetlabels.co.uk, advising your name, address, sales reference number (this is on your email order confirmation) telephone number and the reason for the return. If appropriate we will issue you with a returns number, without which no returns can be accepted or refund issued. Once the returns number is issued, goods must be returned in good condition complete with any packaging, cartons, manual and USB’s etc carriage paid within 14 working days.  

Only goods which are returned unused and with their retaining seals (in the case of labels) or cellophane wrapping (in the case of ribbons and cleaning kits) can be accepted for refund. 

Once the agreed goods have been returned in an acceptable condition, your card account will be credited for the value of the goods (minus an allowance for any diminished value of the goods) as determined by our goods in procedure (written copies available), but not for any carriage charges. 

Bespoke goods supplied which are not standard website items may not be refundable unless they are faulty.  These goods will be separately quoted by email and identified appropriately as ‘not returnable if not faulty’.

This does not affect your statutory rights.